Return & Refund Policy

Last updated: January 2026

30-Day Return Window

We want you to love what you ordered. If something isn't right, you may return it within 30 days of the delivery date for a refund or exchange.

Eligibility

• Items must be unworn, unwashed, and in original condition with all original tags attached
• Items must be free of makeup, deodorant, perfume, or other marks
• Items must be returned in their original packaging where possible

Non-Returnable Items

For hygiene reasons, we cannot accept returns on items marked Final Sale at the time of purchase. All other garments in our regular collection are eligible for return under the conditions above.

How to Initiate a Return

1. Email support@offlineoriginals.us with your order code and the item(s) you'd like to return
2. We will reply within 1–2 business days with a Return Authorization and return address
3. Pack the item securely with your Return Authorization number written on the outside of the package
4. Ship the package back to us using a trackable method

Return Shipping Costs

Return shipping is the customer's responsibility unless the return is due to our error (wrong item shipped) or a defective product. In those cases, we cover return shipping in full.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method and typically appear within 5–10 business days. Original shipping charges are non-refundable except when the return is due to our error.

Exchanges

Need a different size or color? The fastest way to exchange is to return your original item for a refund and place a new order for the item you want — this avoids any delay waiting on your return to be received before we ship the replacement.

Defective or Wrong Item Received

If your order arrives damaged, defective, or is not what you ordered, email us at support@offlineoriginals.us within 7 days of delivery with a photo of the issue. We will send a free replacement or issue a full refund, including any shipping costs, at no charge to you.