Frequently Asked Questions
Standard shipping takes 5–10 business days after a 2–3 business day handling window, for a total delivery time of about 7–13 business days to anywhere in the contiguous United States.
Yes — free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99. Express ($12.99) and Overnight via FedEx Priority ($24.99) are also available at checkout.
Yes, we ship to Alaska and Hawaii. These orders are not eligible for the $75 free-shipping threshold and generally take 10–16 business days to arrive due to additional carrier transit time.
Visit our Track Order page and enter the email address and order code from your confirmation email to see live status and tracking information.
We accept PayPal, Visa, Mastercard, American Express, and Discover, all processed securely through PayPal. We never store your full card number on our servers.
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Email support@offlineoriginals.us with your order code to start a return.
Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.
The fastest way is to return your original item for a refund and place a new order for the size or color you want — that way you are not waiting on your return to be received before the replacement ships.
Email us within 7 days of delivery with a photo of the issue and your order code. We will send a free replacement or issue a full refund, including shipping, at no cost to you.
We begin processing orders quickly, so cancellations or changes are only possible within 2 hours of placing your order. Email support@offlineoriginals.us right away and we will do our best to help.
Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.
Every product page includes a size chart accordion with chest, waist, and hip measurements in inches and centimeters. If you are between sizes, we generally recommend sizing up for a relaxed fit, especially in our ribbed knits.
Most pieces are machine washable cold on a gentle cycle — check the care label on each item, since our linen, cable-knit, and denim pieces have slightly different care needs. In general we recommend washing similar colors together and tumble drying low or hanging cable knits flat to dry so they keep their shape.
Our ribbed knits and cotton-gauze pieces are pre-shrunk and tested to hold their shape and color through repeated washes when you follow the garment's care label. Washing in cold water and avoiding high heat drying will keep colors and fit truest longest.
Yes. All payments are processed through PayPal with 256-bit SSL encryption, and your total — including any shipping — is always shown before you confirm your order.
No. We do not charge sales tax. You pay 0% sales tax ($0.00) on every order.
Yes — email support@offlineoriginals.us for bulk orders of 10 or more units, or to ask about wholesale terms. We respond within 1–2 business days.
Email us at support@offlineoriginals.us — we restock our core styles regularly and can let you know when your size or color is back.
Yes — our storefront is at 124 Dorchester St, South Boston, MA 02127. We are happy to help you find the right size or color in person.